Frequently Asked Questions

Yes, Smile Design reviews your treatment plan and costs with you before any procedure begins. The team focuses on clear communication and affordable dental care, so you understand your options before committing to anything. If you have questions about financing or insurance, contact the office directly at (315) 652-6341 for a straightforward conversation, or visit the contact page to send a message.

Wait times at Smile Design are typically short because the practice does not double-book or triple-book patients. Each appointment is protected so you are seen on time and given the attention you came for.

Many patients say yes, and they return year after year. Smile Design serves the greater Syracuse region, including patients from Baldwinsville, Clay, and Cicero who regularly make the trip to the Route 57 office. The combination of more than 25 years of experience, advanced technology like laser dentistry and digital X-rays, and a practice culture that prioritizes comfort and clear communication can make the drive worthwhile. You can check out what local patients say at Smile Design on Google.

Smile Design welcomes patients of every age and understands that children may feel anxious during dental visits. The team takes a gentle, patient-centered approach designed to help kids feel safe and at ease. Learn more on the family dentist page.

The lead dentist is Dr. Brian Pollard, a Columbia University graduate who co-founded the practice in 1996 alongside his late wife, Dr. Xandria Sutherland-Pollard, a New York University graduate. Dr. Eric Holmes has since joined the team as a welcomed addition. Together, they bring decades of family, cosmetic, and restorative dentistry experience to patients across Liverpool and the broader Onondaga County area. You can read more on the about us page.

Yes. Smile Design is known for listening first and treating second. The practice treats every patient as an individual with unique needs and goals, and treatment plans reflect that. Reviewers consistently note that the dentists develop a plan of care with the patient's best interests in mind rather than rushing toward a procedure. That approach is part of why patients from across the Liverpool area, including those in Clay and northern Onondaga County, continue to choose this practice.

Smile Design does offer same-day appointments for urgent dental needs, and emergency service is available. If you are in pain or dealing with a broken tooth and need to be seen quickly, calling ahead at (315) 652-6341 is the fastest way to confirm same-day availability. Patients near the Route 57 corridor in Liverpool can often be accommodated on short notice. Visit the emergency dentist page for more detail. Whether the practice accepts unscheduled walk-ins without any prior contact is best confirmed by calling the office directly before you arrive.

Laser technology may support earlier detection of dental problems and can allow for more minimally invasive treatment approaches. Smile Design uses laser dentistry as part of its advanced care toolkit, alongside digital X-rays and 3D imaging, to improve diagnostic accuracy and reduce the need for more involved procedures down the road. This may be especially valuable for patients who have had difficulty accessing consistent dental care. Confirm the specifics of laser cavity detection with the team at (315) 652-6341 or review available dental services online.